AEJL Jewellery

Due to the handcrafted, made-to-order, and often customised nature of AEJL jewellery, we do not offer returns or refunds for change of mind.

If you have concerns about your purchase, we encourage you to contact us before placing your order to ensure the piece is right for you.

If your piece arrives damaged or incorrect:
• Contact us within 7 days of receiving your order
• Provide your order number and clear photos of the issue

We will assess the situation and, where appropriate, offer a repair, replacement, or refund.

We offer repair services for normal wear and tear. Fees may apply depending on the nature of the repair. Damage caused by improper care, accidental impact, or exposure to chemicals is not considered a manufacturing fault.

Care instructions are provided upon purchase and must be followed to maintain your jewellery’s condition.

What it is ?

The AEJL Love It Guarantee is a change-of-mind return option available on eligible purchases made directly through AEJL. If your piece arrives and it isn’t right for you, you may request a return under this guarantee.

Return window

Return requests must be made within fourteen (14) days of delivery.

Refund amount

Approved returns will receive a refund of the item price paid, less any original shipping fees (including express shipping or shipping upgrades). If an item was purchased using a discount code, promotion, or automatic discount, any refund issued under the AEJL Love It Guarantee will be for the amount paid for the item after the discount was applied, less any original shipping fees. Discount codes are not reinstated or refundable, and promotions may not be available again after the return window. Return shipping costs are not refunded and are the customer’s responsibility (unless the item is faulty).

Condition requirements

To qualify, the item must be returned:

• In like-new, unworn condition (reasonable try-on is permitted),
• Free from scratches, dents, damage, perfume/lotions, or alterations, and
• With all original packaging and included materials.
• If the item shows signs of wear or damage beyond reasonable handling, AEJL may decline the return or deduct an amount from the refund to reflect restoration costs and loss of value.

Exclusions

The Love It Guarantee does not apply to:

• Engraved or personalised items,
• Bespoke/custom-designed pieces
• Items made to custom specifications outside standard product options,
• Final sale / sample / seconds items / gift with purchase / competitions
• Lost or damaged items

The Love It Guarantee does not cover items that are lost or damaged after delivery or during return transit. Customers are responsible for ensuring returns are packaged securely and sent via tracked and insured shipping. AEJL is not responsible for parcels lost or damaged in transit.

How to request a return

Email [your email] within the return window with your order number and “Love It Guarantee” in the subject line. We will provide return instructions.

Inspection & processing

Refunds are processed after the return is received and inspected. If approved, refunds are issued to the original payment method within 7 business days of inspection.

Australian Consumer Law The Love It Guarantee is an additional benefit and does not limit your rights under the Australian Consumer Law, including remedies for faulty products.